Frequently Asked Questions

Find quick answers about delivery, payments, orders, returns, and product use.

At a Glance

  • We deliver nationwide across Pakistan
  • Average delivery timeline is 3–5 working days
  • Returns and exchanges are accepted for damaged, defective, or incorrect items reported within 3 days of delivery
  • Parcels cannot be opened before payment due to courier policy

DELIVERY

  • Where do you deliver?

    We currently deliver nationwide across Pakistan.

  • What are your delivery timelines?

    Our average delivery timeline is 3–5 working days for major cities. Deliveries to remote areas may take slightly longer.

  • Do you deliver internationally?

    At present, we deliver within Pakistan only.

PAYMENTS

  • What payment methods do you accept?

    We accept Cash on Delivery, debit/credit card payments, and bank transfers.

  • Can I open my parcel before payment?

    Couriers do not allow parcels to be opened before payment. However, if you receive a damaged, defective, or incorrect item, our team will assist you as per policy.

ORDERS & RETURNS

  • Can I cancel my order?

    Orders can be cancelled prior to dispatch. Once shipped, cancellations are not possible.

  • Do you accept returns or exchanges?

    We accept returns or exchanges only for damaged, defective, or incorrect items reported within 3 days of delivery.

  • How do I report an issue with my order?

    Please email us at customercare@spaceylon.pk with your order number or send us a message through WhatsApp at +923312746841, a brief description of the issue, and clear images of the product.

PRODUCTS

  • Are your products suitable for all skin types?

    Spa Ceylon products are inspired by Ayurveda and formulated with fine natural ingredients. Many Spa Ceylon products are listed as Tridosha, meaning they are considered suitable for all Dosha and skin types.

    In Ayurveda, the three Doshas are Vatha, Pitha, and Kapha. Spa Ceylon describes Vatha as commonly linked with dry scalp, dry hair, and rough or cracked skin; Pitha as linked with lighter skin that may freckle or sunburn easily; and Kapha as linked with softer, thicker hair and oilier, smoother, more moist skin.

    Since every skin type is different, we recommend checking the product details and conducting a patch test before full application.

  • How can I find the right product for me?

    You can take our Find Your Product Match quiz to discover products better suited to your skin type, concerns, and routine.

    For sensitive skin, allergies, or specific concerns, we also recommend reading the product details carefully and conducting a patch test before full application.

  • Can I get help choosing the right product?

    Yes. If you need help choosing products for your skin, hair, body, or wellness routine, you can contact our customer care team through WhatsApp at +923312746841 for guidance.

    For skin concerns or sensitivities, we also recommend checking the product details and doing a patch test before use.

OFFERS & UPDATES

  • How can I stay updated on offers and new launches?

    You can subscribe to our newsletter or follow us on social media to stay informed about exclusive offers and new arrivals.

Need Help?

Email us at customercare@spaceylon.pk with your order number and issue details.