This page contains our terms & conditions, as well as information about our return policy, etc. Please read these terms & conditions carefully before ordering any products from Spa Ceylon. By ordering any of our products, you agree to be bound by these terms & conditions.

Return policy

You are entitled to an exchange within 7 days of your purchase. Please note that the product must be returned unused, in original packaging. In case of refund, neither the original shipping cost nor the return shipping cost will be repaid. Our return address is: Shop #2, 41-C, Bukhari Commercial, Lane #9, Phase VI, DHA Karachi, Pakistan, 75500.

Damages & Defective Items

All damaged or defective item claims must be made within 7 days of receiving your order.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Sales tax is applicable to all orders.

Our Terms & Conditions, briefly:

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • The price applicable is that set at the date on which you place your order.
    Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • All personal information you provide us with or that we obtain will be handled by Spa Ceylon as responsible for the personal information.
  • Spa Ceylon reserves the right to amend any information without prior notice.
  • Events outside of Spa Ceylon’s control shall be considered force majeure.

Terms & Conditions, longer form:

By placing an order at with Spa Ceylon, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Spa Ceylon for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Spa Ceylon as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Spa Ceylon and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Spa Ceylon to delete or correct the information held about you. By accepting the Spa Ceylon Conditions, you agree to the above.

Payment

All products remain Spa Ceylon’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. All transfers conducted through Spa Ceylon are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Force Majeure

Events outside Spa Ceylon’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Spa Ceylon is released from Spa Ceylon’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Limitation of Liability

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Spa Ceylon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

*END*